If you make a mistake collecting your specimen, etc..or if the lab refuses to accept specimens because of a mistake you made, a free replacement test kit will be provided to you. Please call the office before discarding any specimens collected. Otherwise, once test kits are in your possession, they may not be returned and no refunds are allowed for any test kits due to safety, hygiene and accuracy concerns.
Within 14 days of purchase, you may cancel your order for a full refund minus any shipped test kits. After 14 days of purchase, you may receive a store credit or exchange only. Beyond 30 days, no refunds or exchanges are accepted.